Support
Animind Support
Animind is a pet-card creation app that turns pet photos into collectible AI cards, supports one-time treat purchases, card restyling, and generated pet character chat.
Contact
For support, purchase issues, privacy requests, account questions, or app review questions, contact:
Please include:
- The email address used for your Animind account, if any
- Your device type and operating system
- A short description of the issue
- For purchase issues, the product name and approximate purchase time
- Screenshots, if useful
Purchases and Treats
Animind uses one-time consumable treat packs. Animind does not currently sell subscriptions. Treats can be used for app features such as card generation, card restyling, and card chat. Purchases are processed by Apple App Store or Google Play and validated through RevenueCat.
If a purchase succeeds but treats do not appear:
- Open Animind.
- Sign in with the same Apple or Google account used for the purchase.
- Go to the treat shop.
- Tap Restore / sync purchases.
- If the balance still does not update, contact support with your purchase details.
Refunds
Apple and Google handle store payment refunds directly. If a refund is approved by the store, Animind may remove the corresponding treats from the account balance.
Apple refund requests: reportaproblem.apple.com
Google Play refund requests: Google Play refunds
AI Card Generation
Animind sends selected pet images and prompts to AI services to create cards and chat replies. Images are used to generate the requested card and are not intended to be stored long-term by Animind as a cloud card library.
Account and Data Requests
To request account deletion, data deletion, purchase-support review, or privacy help, email kcc@canunlimited.com with the subject “Animind Privacy Request”.
Policies
Read the Privacy Policy and Terms of Service.